The end-to-end journey where guests view, manage, and modify confirmed reservations in a unified system.
Industry
Travel & Leisure
My Role
Digital Product Designer
Duration
6 months
Contribution
Led the mobile experience strategy for the responsive Booked Guest Experience, helping align the web experience with established mobile patterns, interactions, and user expectations.
Partnered with the web designer to co-design responsive features and translate mobile-first patterns into a cohesive experience across desktop, tablet, and mobile.
Collaborated with product managers and developers to define requirements, support implementation, and ensure consistency across platforms from concept through launch.
A responsive pre-cruise planning experience designed to help guests manage and personalize their upcoming vacation after booking. Guests can explore onboard activities, reserve dining, purchase upgrades, and stay informed throughout the journey leading up to embarkation.
Built as a cross-platform experience, the product aimed to create consistency between mobile and web while making trip planning feel intuitive, accessible, and engaging across every device.
To bridge the gap between web and mobile, the Booked Guest Experience was redesigned responsively to create a more cohesive and consistent cross-platform identity.
By translating mobile-first interaction patterns into scalable web layouts, we created a more intuitive experience across desktop, tablet, and mobile.
OUTCOME
We designed a cohesive booked guest experience that removes friction across web and mobile, giving guests a single, intuitive way to manage every part of their reservations. This creates a more seamless and consistent journey no matter where they interact with the product.
Guests can now easily view, modify, and track all reservations in one place, increasing clarity and confidence throughout their trip planning. The unified experience reduces confusion between platforms and supports a smoother end-to-end journey across devices.
